9 minute read A few weeks ago I did a webinar for the TOC (Theory of Constraints) community on what makes implementations actually stick. Jelena Fedurko-Cohen, one of the webinar’s hosts, asked me a question I hadn't prepped for: What about Burning Man? My husband and I went to Burning Man for t...

6-8 minute read In our last newsletter, I introduced you to Zombie Measurements. These are metrics or incentives within an organization or industry that should have died long ago, but didn’t. As long as they stay undead, they destroy the kind of results the organization wants. Each Zombie Measur...

6-8 minute read Every organization has them. Metrics and incentives that once made sense — or at least seemed to — and then never got revisited. They sit quietly in the compensation structure, the scorecard, or the performance review, rewarding behaviors that work against the results the organiza...

Reading time: ~5–6 minutes I’ve always had mixed feelings about New Year’s resolutions. Which is perhaps why I am just getting around to writing about them in February! On the one hand, I love them: an occasion for big dramatic improvements that, even if you don’t manage to follow through, at lea...